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Terms and Conditions

By browsing through and using this website (, owned and operated by Keitlin Li, you are agreeing to comply with, and be bound by, the following Terms and Conditions of use, which together with the privacy policy, govern the business's (Lower the Waterline Coaching and Consulting's) relationship with you in relation to this website. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms and Conditions, please do not use this website. 

When making a purchase through my website, you agree that: (i) you are responsible for reading the full description before making a commitment to buy: (ii) you enter into a legally binding contract to purchase an item / service when you commit to buy an item / service and you complete the check-out payment process.

The fee for the services and any other charges you may incur in connection with your use of the service, such as taxes and possible transaction fees, will be charged to your payment method.

Refund policy

Coaching and consulting services: If you do terminate and have paid for a package, we will return prorated fees for the remaining sessions. Once the service has commenced, it is non-refundable.

Tickets purchased via the Website for an event or workshop are non-refundable and non-transferrable.

intellectual property, copyrights and logos

Unless otherwise indicated, the business owns all copyright of the material on this website. All registered or unregistered trademarks used on the Website are the property of its owner.

All copyright, data, text, software, images, graphics, trademarks, logos, interfaces, photographs, and other intellectual property (Content) on the Website is owned, controlled by, or licensed to the business. Except for viewing the content for your own personal non-commercial use, the business does not grant you any rights to use the Website or content for any other purpose unless it expressly consents in writing.

Retention of right to change offering

We may, without prior notice, change the services; stop providing the services or any features of the services we offer; or create limits for the services. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

Warranties & responsibility for services

We warrant that we have completed appropriate and sufficient training and education, and will continue to do so on an ongoing basis, and are capable of performing services in connection to coaching and consulting. 

However, you accept that you are wholly responsible for your own achievements and success. We make no representation or warranty to You that any of the our services will work for your particular circumstances. We cannot and do not warrant that you will take any specific action or attain specific goals or outcomes. We cannot and do not accept responsibility for any decisions, choices or actions that you might make while receiving or as a result of our service. You will not hold us responsible for the failure (in whole or in part) to achieve any of your goals or desired outcomes.


You agree to indemnify and hold the business owner harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

Limitation of liability


To the maximum extent permitted by applicable law, in no event shall the owner of the business, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.To the maximum extent permitted by applicable law, the business's owner assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

Right to change and modify Terms

We reserve the right to modify these terms from time to time at our sole discretion. Therefore, you should review these page periodically. When we change the Terms in a material manner, we will notify you that material changes have been made to the Terms. Your continued use of the Website or our service after any such change constitutes your acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use or access (or continue to access) the website or the service.

Promotional emails and content

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

Legal Interpretation and dispute resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with internal substantive laws of England and Wales, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in England and Wales. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

[Effective Date: 01 August 2021]

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